Your story guides the care. Your daily life guides the plan.
A connected journey from understanding you to creating the month’s food plan, with assessment and review matched to the option you choose.
01
Choose the right starting point
FOR THE PATIENT
Read about the approach, then compare the three monthly options when booking. Choose online planning, a once-monthly assessment or weekly nutrition care.
FOR THE CAREGIVER
Help the person understand the choices and share any access needs.
What you leave this step with
A selected plan and recorded request. No payment or appointment confirmation yet.
02
Confirm your care arrangements
FOR THE PATIENT
Agree the plan, its monthly fee, professional, assessment format and schedule. For a van assessment, confirm coverage and suitability.
FOR THE CAREGIVER
Confirm who may be contacted and who has permission to join the care conversation.
What you leave this step with
Clear inclusions, any separate costs and an agreed schedule.
03
Share your complete history and story
FOR THE PATIENT
Discuss current care instructions, food experiences, appetite, preferences, daily routine, budget and what you want help with.
FOR THE CAREGIVER
With permission, describe the practical work of shopping, cooking and helping with meals.
What you leave this step with
A shared understanding of the person’s needs and priorities.
04
Assess at the depth your plan provides
FOR THE PATIENT
Story & Diet uses online history and story review. Assessment & Diet adds one clinic or eligible van assessment per month. Weekly Nutrition Care includes weekly reassessment in an agreed format.
FOR THE CAREGIVER
Bring available reports to any visit and help the person explain difficulties comfortably.
What you leave this step with
Useful findings, limitations and any further review needs explained.
05
Agree the month’s diet plan
FOR THE PATIENT
Review meals, portions and practical alternatives for the full month. Assessment & Diet also includes food suggestions; product purchases remain optional.
FOR THE CAREGIVER
Check how the plan will work for the person preparing and serving meals.
What you leave this step with
A complete one-month dietary plan you can use at home.
06
Use the plan and share what matters
FOR THE PATIENT
Follow the agreed review arrangements. During weekly care, discuss how food intake and the plan are working at each assessment.
FOR THE CAREGIVER
Bring observations about appetite, preparation difficulties or changes in the treating team’s instructions.
What you leave this step with
A plan reviewed at the agreed pace, with appropriate changes where needed.
07
Choose your next month of support
FOR THE PATIENT
Review your needs before continuing. You can request the same plan or discuss a different level of support for the next month.
FOR THE CAREGIVER
Share what helped and what would make the next month easier.
What you leave this step with
A clear next step, with no automatic renewal.
Make the handover useful
A plan the household can understand.
Know what to prepare
Understand the meals, portions and practical alternatives using familiar foods and household measures.
Know when the next review happens
Check your plan’s schedule. Weekly assessments are part of Weekly Nutrition Care; the monthly assessment plan includes one in-person assessment per month.
Know who may see the plan
The patient’s permission or appropriate representative authority is needed for sharing personal health information. Booking or paying does not automatically give access.
Extra laboratory or genetic tests need a reason, consent and separate pricing. Urgent concerns should go to your treating team without waiting for a routine nutrition review.