What would you like to make clearer?
Find a quick answer or record a question for the operator. Include an existing request reference when your question relates to a booking or enquiry.
Your monthly care.
What does ₹2,500 include?
One month of online history review, one in-person nutrition visit at a confirmed clinic or an eligible van visit, suitable available assessments, a full-month diet plan and food recommendations.
Is the plan automatically renewed?
No. You choose each new month. This website does not collect payment or store a recurring-payment mandate.
How many follow-up calls are included?
A fixed weekly or unlimited contact allowance has not been published. Confirm the exact follow-up arrangements before payment; the advertised entitlement is monthly history review, one in-person visit, suitable assessment and the diet plan.
Can I book for a family member?
Yes, with permission or appropriate authority. Use your own contact details as the caregiver. Permission to arrange a visit does not by itself allow access to clinical records.
Is the van an emergency service?
No. It is a possible route for scheduled nutrition assessment after eligibility and coverage checks. Urgent medical concerns need your treating team or local emergency care.
Food choices and additional tests.
Do I have to buy Immune Mitra products?
No. Recommendations can include ordinary home foods and suitable products from elsewhere. All product purchases are separate.
Where are product ingredients and prices?
The website currently provides category selection guides. Exact released product labels, pack sizes, prices and stock are not yet published. Use the product-information option below to ask about an item.
Are laboratory and genetic tests included?
No. Additional tests need an indication, a named reviewer, separate consent and an agreed price. Genetic testing is optional and is not repeated as a routine monthly assessment.
How do I raise a food-quality or allergen concern?
Use the Complaint topic, give the product name and batch or order reference if available, and explain the concern without uploading private medical records. Avoid consuming a product while an unresolved safety or allergen concern is being checked. Seek urgent medical help for a serious reaction.
Requests, confirmations and changes.
Is my saved booking confirmed?
No. The reference shows that the request was saved. Timing, provider, location, suitability and any separate fees still need confirmation.
Why have I not received an email or SMS?
The current website shows your reference on screen. Email and SMS notifications are not connected, so retain or print the reference.
How do I cancel or reschedule?
Choose Cancellation or rescheduling in the form below and quote your reference. Submission records the request; a confirmed appointment is not changed until the provider acknowledges it.
Can I request a refund?
Choose Refund request and quote the invoice or order reference, if you have one. This website has not collected payment. A paid service or external order is reviewed by the actual provider under the terms supplied for that transaction.
Can I correct or remove information?
Choose Privacy request and quote your reference. Identity or authority may need to be verified before records are changed or shared.
Leave a clear request.
This form saves your enquiry for the website operator. It is the currently available website contact route.
A verified public phone number, email address, support hours and named grievance contact are not yet published. No response-time guarantee is offered here.
For a paid service or order, also use the provider’s contact details on your confirmation or invoice. Do not wait for this form if you need urgent care.