Know how to change a plan or raise a concern.
The website currently saves requests. It does not collect payment, confirm appointments or accept food orders. The process below explains where to ask for help.
Before a booking is confirmed
You may ask to withdraw or change your saved request through Help. Include your request reference and the change you want. No payment has been collected by this website, so there is no website payment to refund at this stage. A saved request has not reserved a slot.
After a provider confirms a service
Use the named contact and cancellation or rescheduling terms supplied with your confirmation. Cut-off times, missed-visit fees, credits and refund timelines have not been approved for publication here. Obtain them in writing before paying; do not assume that a specific percentage or deadline applies.
Continuing or stopping monthly care
There is no automatic renewal through this website. You can choose not to request the next month. A question about an already paid month needs review under the terms of that confirmed service.
Refund requests
Choose Refund request in Help and provide the provider or seller, reference, date and a brief explanation. Do not enter payment-card details. The actual recipient of the payment must review eligibility, amount and method under the agreed terms and applicable rights. Saving a request is not refund approval or evidence that money has been returned.
Food delivery and collection
No online checkout, live stock or confirmed delivery areas are currently offered. Before a separate food order, confirm the exact item, quantity, price, address, delivery or pickup window, charges and storage requirements with the seller. An enquiry is not an order.
Substitutions and delays
Ask the seller to explain what happens if an item is unavailable or delayed. Any proposed substitute needs your agreement and a fresh check of ingredients, allergens and suitability. Do not assume that a similarly named item has the same recipe.
Incorrect, damaged or concerning food
Record the item, order or batch reference and the issue. Keep the packaging and relevant evidence when safe to do so, and contact the seller promptly. Do not consume a product while an unresolved safety concern is being checked. Perishable food concerns require appropriate handling; return, replacement or refund arrangements must be clarified with the seller.
Complaints and escalation
Use the Complaint topic in Help, explain the issue and the resolution requested, and retain the saved reference. The website’s named grievance contact and response hours are not yet published. For an existing transaction, also use the provider’s confirmed contact. Nothing on this page is intended to exclude applicable consumer rights.